TS 210 | Course Introduction and Application Information

Course Name
Health services Quality and accreditation
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
TS 210
Fall/Spring
2
0
2
3

Prerequisites
None
Course Language
Turkish
Course Type
Elective
Course Level
Short Cycle
Course Coordinator
Course Lecturer(s)
Assistant(s) -
Course Objectives The aim of this course to gain theoretical and practical knowledge in the following areas://Quality and Total Quality Management concepts and the introduction of the concepts, Introducing the concepts of quality management in health care, "SKS-hospital 5. Version" of the quality and accreditation standards the creation of relevant documents, registration, storage
Course Description The students who succeeded in this course;
  • Define the five size of hospital services
  • Analyze problems with quality awareness and produce appropriate solutions for standards
  • Define standarts for ISO 9000
  • Define definition of hospital quality
  • Prepare standart quality of document related to work
Course Content Definition of Quality Concept,\nTotal Quality Management (TQM) Development,\nTQM Practices and Quality Pioneers,\nSKS-hospital general introduction of Version 5,\nCorporate Services,\nprepare a document on Risk Management and Risk Calculator,\nSafety Reporting System to collect data on and document preparation,\nPatients and prepare a document on employees Oriented Services\n prepare a document on Health Care\nprepare a document on Support Services\nManagement patients document related indicators//Prepare related document with patients and employee oriented services

 



Course Category

Core Courses
Major Area Courses
Supportive Courses
X
Media and Management Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Related Preparation
1 Quality definition and content Total quality Management Page: 15-40
2 Quality in organizational communication Office Management and Communication Techniques Page: 231-253
3 Barriers affecting the quality of communication and their elimination Office Management and Communication Techniques Page: 201-226
4 Quality Management Systems and Standards Total Quality Management Page: 279-306
5 Quality Standards-ISO 9000 // Quality Documentation////Homework: To prepare a document sample: Procedur, Procedure, Instruction, Form, List and Plan Lecture notes and sources to be determined by the instructor
6 Certification in Quality Standardization Lecture notes and sources to be determined by the instructor
7 Total Quality Management Concept and Definition Lecture notes and sources to be determined by the instructor
8 Exam
9 Total Quality Management and Development and Pioneers Lecture notes and sources to be determined by the instructor
10 TQM Requirements and Barriers to TQM Lecture notes and sources to be determined by the instructor
11 Statistical Tools and Techniques in Quality Management Lecture notes and sources to be determined by the instructor
12 Introducing the Concepts Related to Quality Management in Health Care-SKS Lecture notes and sources to be determined by the instructor
13 Corporate Services Dimension // Patient and Employee Oriented Services-SKS Lecture notes and sources to be determined by the instructor
14 Health Services // Support Services, Indicator Management-SKS Lecture notes and sources to be determined by the instructor
15 Final Exam Lecture notes and sources to be determined by the instructor
16 Review of the Semester  

 

Course Notes/Textbooks 1. “Sağlık bilimlerinde araştırma ve istatistik yöntemler” Osman Hayran, Nobel Tıp Kitabevleri, 2012,İstanbul,Türkiye.\n2. “Sağlık Kurumlarında Kalite Yönetimi” Sıdıka Kaya, T.C. ANADOLU ÜNİVERSİTESİ YAYINI NO: 2864,AÇIKÖĞRETİM FAKÜLTESİ YAYINI NO: 1821, 2013\n3. “HKS Ders Notları” Tedavi Hizmetleri Genel Müdürlüğü Performans Yönetimi\nve Kalite Geliştirme Daire Başkanlığı, ISBN: 978-975-590-364-4,2011.\n4. “Hastane Yönetimi” Haydar Sur,Tunçay Palteki (editörler),Nobel Tıp Kitabevleri,2013.\n5. “Sağlık Hizmetlerinde Toplam Kalite Yönetimi” Huriye Çatalca,Beta Basım,2000\n
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
5
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Homework / Assignments
5
30
Presentation / Jury
Project
Seminar / Workshop
Portfolios
Midterms / Oral Exams
1
30
Final / Oral Exam
1
35
Total

Weighting of Semester Activities on the Final Grade
65
Weighting of End-of-Semester Activities on the Final Grade
35
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
Including exam week: 16 x total hours
16
2
32
Laboratory / Application Hours
Including exam week: 16 x total hours
16
Study Hours Out of Class
Field Work
Quizzes / Studio Critiques
Homework / Assignments
5
4
Presentation / Jury
Project
Seminar / Workshop
Portfolios
Midterms / Oral Exams
1
11
Final / Oral Exam
1
12
    Total
75

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have the required contemporary theoretical and practical knowledge in his/her field

X
2

To use the material and technology related to his/her field, and make their maintenance, use the information and communication technologies at basic level

3

To have the competency to recognize the problems in his/her field, analyze them, develop evidence-based solutions and have the ability to share their suggestions with others

4

To be aware of legal responsibilities, conduct basic studies in her/his field independently

5

To communicate with patients, relatives and colleagues properly, comprehensively, honestly and explicitly, transfer his/her thoughts and knowledge through written and oral communication

6

To take responsibility as an active team member during the practices in his/her field

7

To commentate and evaluate the scientific information with a critical approach by the help of knowledge gained in his/her field

8

To comprehend the importance of lifelong learning, to determine and meet her/his learning needs, to develop herself/himself by monitoring the development in science and technology

X
9

To act by considering the universal ethical values, social and cultural characteristics

X
10

To know the concepts of occupational safety, patient safety, environmental protection and quality, and fulfill the requirements

X
11

To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level

12

To have knowledge and skills related to the administrative responsibility and management of an optician’s store

13

To monitor visual health related products, determine the needs of the optician’s store and carry out activities for development

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest