VOCATIONAL SCHOOL OF HEALTH SERVICES

Department of Opticianry

TS 104 | Course Introduction and Application Information

Course Name
Communication in Health Services
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
TS 104
Fall/Spring
1
2
2
4

Prerequisites
None
Course Language
Turkish
Course Type
Elective
Course Level
Short Cycle
Mode of Delivery -
Teaching Methods and Techniques of the Course Discussion
Group Work
Case Study
Critical feedback
Lecture / Presentation
Field work/Application
Course Coordinator
Course Lecturer(s)
Assistant(s) -
Course Objectives This course aims to teach the students; the basic features of communication,; understand her/himself and the others and learn what to do to communicate effectively with people and patient
Learning Outcomes The students who succeeded in this course;
  • describe the basic structure and features of communication
  • describe the basic features of verbal and nonverbal communication
  • show effective verbal commication and listening skills
  • explain the importance of empathy
  • communicate effectively with patients and relatives of the patients
Course Description This course is about health workers’ communication skills. The subjects include open communication, verbal and nonverbal communication, empathy, active listening, communication with difficult patients and their relatives, team communication in the work environment, and ethical principles.

 



Course Category

Core Courses
Major Area Courses
Supportive Courses
Media and Management Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Related Preparation
1 Introduction to the course Introduction to the communication
2 Contexts of Communication Intrapersonal communication: Who am I? Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ss. 178-183
3 Verbal Communication Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ss. 25-32.
4 Non-verbal communication Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ss. 25-32.
5 Perception & First impression Empathy Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları
6 Communication barriers Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları
7 Midterm
8 Listening skills Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ss. 194-209.
9 Heathcare providers’ communication with patient and patient’s family – I Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları, ss. 188-245
10 Healthcare providers’ communication with patient and patient’s family – II Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları, ss. 188-245
11 Communication in special cases: Patients with special conditions Sağlık Hizmetleri-Sağlıkta İletişim, MEB yayını www.megep.meb.gov.tr Demirel, Y. (2016) Sağlık Hizmetlerinde sağlıklı iletişim, Akademisyen tıp Kitabevi, ss.287-297
12 Communication in special cases: Challenging situations Demirel, Y. (2016) Sağlık Hizmetlerinde sağlıklı iletişim, Akademisyen tıp Kitabevi, ss.207-235
13 Teamwork and Communication Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları, ss. 210-231
14 Case study & discussion
15 Semester Review
16 Final exam

 

Course Notes/Textbooks

Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ISBN 978-605-242-138-3

Suggested Readings/Materials

Demir, Yüksel, Sağlık Hizmetlerinde Sağlıklı İletişim (2016): Nobel Yayıncılık. ISBN: 978-605-994-275-1.

Peter Hartley, Kişilerarası iletişim (Çev. Ülkü Doğanay ve bşk.) Ankara: İmge Kitabevi, 2010. ISBN 978-975-533-666-4

Marshall B. Rosenberg , Şiddetsiz iletişim: bir yaşam dili (Çev. Lalegül Hümaşah Ergun) İstanbul: Remzi Kitabevi, 2019. ISBN 978-975-14-1438-0

Doğan Cüceloğlu, Keşkesiz bir yaşam için iletişim donanımları. ISBN 975-14-0886-5

Üstün Dökmen, İletişim çatışmaları ve empati. ISBN 975-7397-20-2

Sağlık Hizmetleri-Sağlıkta İletişim, MEB yayını www.megep.meb.gov.tr

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
10
Laboratory / Application
1
40
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
1
10
Presentation / Jury
Project
Seminar / Workshop
Oral Exams
Midterm
1
15
Final Exam
1
25
Total

Weighting of Semester Activities on the Final Grade
4
75
Weighting of End-of-Semester Activities on the Final Grade
1
25
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Theoretical Course Hours
(Including exam week: 16 x total hours)
16
1
16
Laboratory / Application Hours
(Including exam week: '.16.' x total hours)
16
2
32
Study Hours Out of Class
14
1
14
Field Work
0
Quizzes / Studio Critiques
0
Portfolio
0
Homework / Assignments
1
15
15
Presentation / Jury
0
Project
0
Seminar / Workshop
0
Oral Exam
0
Midterms
1
18
18
Final Exam
1
25
25
    Total
120

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have the required contemporary theoretical and practical knowledge in his/her field

2

To use the material and technology related to his/her field, and make their maintenance, use the information and communication technologies at basic level

3

To have the competency to recognize the problems in his/her field, analyze them, develop evidence-based solutions and have the ability to share their suggestions with others

4

To be aware of legal responsibilities, conduct basic studies in her/his field independently

5

To communicate with patients, relatives and colleagues properly, comprehensively, honestly and explicitly, transfer his/her thoughts and knowledge through written and oral communication

6

To take responsibility as an active team member during the practices in his/her field

7

To commentate and evaluate the scientific information with a critical approach by the help of knowledge gained in his/her field

8

To comprehend the importance of lifelong learning, to determine and meet her/his learning needs, to develop herself/himself by monitoring the development in science and technology

9

To act by considering the universal ethical values, social and cultural characteristics

10

To know the concepts of occupational safety, patient safety, environmental protection and quality, and fulfill the requirements

11

To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level

12

To have knowledge and skills related to the administrative responsibility and management of an optician’s store

13

To monitor visual health related products, determine the needs of the optician’s store and carry out activities for development

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

 


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