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VOCATIONAL SCHOOL OF HEALTH SERVICES
Department of Medical Documentation and SecreteriatTS 210 | Course Introduction and Application Information
| Course Name |
Health services Quality and accreditation
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
TS 210
|
Fall/Spring
|
2
|
0
|
2
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Lecture / Presentation | |||||
| National Occupation Classification | - | |||||
| Course Coordinator | ||||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course to gain theoretical and practical knowledge in the following areas://Quality and Total Quality Management concepts and the introduction of the concepts, Introducing the concepts of quality management in health care, "SKS-hospital 5. Version" of the quality and accreditation standards the creation of relevant documents, registration, storage | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Learning Outcomes |
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
| Course Description | Definition of Quality Concept,\nTotal Quality Management (TQM) Development,\nTQM Practices and Quality Pioneers,\nSKS-hospital general introduction of Version 5,\nCorporate Services,\nprepare a document on Risk Management and Risk Calculator,\nSafety Reporting System to collect data on and document preparation,\nPatients and prepare a document on employees Oriented Services\n prepare a document on Health Care\nprepare a document on Support Services\nManagement patients document related indicators//Prepare related document with patients and employee oriented services | |||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation | Learning Outcome |
| 1 | Quality definition and content | Total quality Management Page: 15-40 | |
| 2 | Quality in organizational communication | Office Management and Communication Techniques Page: 231-253 | |
| 3 | Barriers affecting the quality of communication and their elimination | Office Management and Communication Techniques Page: 201-226 | |
| 4 | Quality Management Systems and Standards | Total Quality Management Page: 279-306 | |
| 5 | Quality Standards-ISO 9000 // Quality Documentation////Homework: To prepare a document sample: Procedur, Procedure, Instruction, Form, List and Plan | Lecture notes and sources to be determined by the instructor | |
| 6 | Certification in Quality Standardization | Lecture notes and sources to be determined by the instructor | |
| 7 | Total Quality Management Concept and Definition | Lecture notes and sources to be determined by the instructor | |
| 8 | Exam | ||
| 9 | Total Quality Management and Development and Pioneers | Lecture notes and sources to be determined by the instructor | |
| 10 | TQM Requirements and Barriers to TQM | Lecture notes and sources to be determined by the instructor | |
| 11 | Statistical Tools and Techniques in Quality Management | Lecture notes and sources to be determined by the instructor | |
| 12 | Introducing the Concepts Related to Quality Management in Health Care-SKS | Lecture notes and sources to be determined by the instructor | |
| 13 | Corporate Services Dimension // Patient and Employee Oriented Services-SKS | Lecture notes and sources to be determined by the instructor | |
| 14 | Health Services // Support Services, Indicator Management-SKS | Lecture notes and sources to be determined by the instructor | |
| 15 | Final Exam | Lecture notes and sources to be determined by the instructor | |
| 16 | Review of the Semester |
| Course Notes/Textbooks | 1. “Sağlık bilimlerinde araştırma ve istatistik yöntemler” Osman Hayran, Nobel Tıp Kitabevleri, 2012,İstanbul,Türkiye.\n2. “Sağlık Kurumlarında Kalite Yönetimi” Sıdıka Kaya, T.C. ANADOLU ÜNİVERSİTESİ YAYINI NO: 2864,AÇIKÖĞRETİM FAKÜLTESİ YAYINI NO: 1821, 2013\n3. “HKS Ders Notları” Tedavi Hizmetleri Genel Müdürlüğü Performans Yönetimi\nve Kalite Geliştirme Daire Başkanlığı, ISBN: 978-975-590-364-4,2011.\n4. “Hastane Yönetimi” Haydar Sur,Tunçay Palteki (editörler),Nobel Tıp Kitabevleri,2013.\n5. “Sağlık Hizmetlerinde Toplam Kalite Yönetimi” Huriye Çatalca,Beta Basım,2000\n |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weighting | LO 1 | LO 2 | LO 3 | LO 4 | LO 5 |
| Participation |
1
|
10
|
|||||
| Laboratory / Application | |||||||
| Field Work | |||||||
| Quizzes / Studio Critiques | |||||||
| Portfolio | |||||||
| Homework / Assignments |
1
|
20
|
|||||
| Presentation / Jury | |||||||
| Project | |||||||
| Seminar / Workshop | |||||||
| Oral Exams | |||||||
| Midterm |
1
|
30
|
|||||
| Final Exam |
1
|
40
|
|||||
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
0
|
||
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
12
|
12
|
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
18
|
18
|
| Final Exam |
1
|
28
|
28
|
| Total |
90
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
PC Sub | Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
|||
| 1 |
To have the required contemporary theoretical and practical knowledge in his/her field |
-
|
X
|
-
|
-
|
-
|
|
| 2 |
To use the material and technology related to his/her field, and make their maintenance, use the information and communication technologies at basic level |
X
|
-
|
-
|
-
|
-
|
|
| 3 |
To have the competency to recognize the problems in his/her field, analyze them, develop evidence-based solutions and have the ability to share their suggestions with others |
-
|
-
|
-
|
-
|
-
|
|
| 4 |
To be aware of legal responsibilities, conduct basic studies in her/his field independently |
-
|
-
|
-
|
-
|
-
|
|
| 5 |
To communicate with patients, relatives and colleagues properly, comprehensively, honestly and explicitly, transfer his/her thoughts and knowledge through written and oral communication |
-
|
-
|
-
|
-
|
-
|
|
| 6 |
To take responsibility as an active team member during the practices in his/her field |
-
|
-
|
-
|
-
|
-
|
|
| 7 |
To commentate and evaluate the scientific information with a critical approach by the help of knowledge gained in his/her field |
-
|
-
|
-
|
-
|
-
|
|
| 8 |
To comprehend the importance of lifelong learning, to determine and meet her/his learning needs, to develop herself/himself by monitoring the development in science and technology |
-
|
X
|
-
|
-
|
-
|
|
| 9 |
To act by considering the universal ethical values, social and cultural characteristics |
X
|
-
|
-
|
-
|
-
|
|
| 10 |
To know the concepts of occupational safety, patient safety, environmental protection and quality, and fulfill the requirements |
-
|
X
|
-
|
-
|
-
|
|
| 11 |
To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level |
-
|
-
|
-
|
-
|
-
|
|
| 12 |
To document the patient information by using medical terminology effectively and efficiently |
-
|
-
|
-
|
-
|
-
|
|
| 13 |
To determine the needs according to the requirements of the service and carry out activities for development in the field of medical documentation and secretariat |
-
|
-
|
-
|
-
|
-
|
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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