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VOCATIONAL SCHOOL OF HEALTH SERVICES
Department of Medical Documentation and SecreteriatTS 202 | Course Introduction and Application Information
| Course Name |
Crisis Management and Anger Control
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
TS 202
|
Fall/Spring
|
2
|
0
|
2
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | DiscussionGroup WorkRole Playing | |||||
| National Occupation Classification | - | |||||
| Course Coordinator | ||||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The objectives of this course are to manage the crisis that would arise among people about health issues and to develop an ability to control the feeling of anger that would arise from these crisis. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | This course contains; Describe and explain at crisis in human relationships, stages of crisis, leading factor in crisis, environmental influence and sort of reactions for this action, crisis management, anatomophysiology of affectivity; anger, positive effects of anger, symptoms arise during the anger, anger management, the importance of expression of emotions, coping strategies with emotional stress, the coping process with death and mourning, understanding the other people’s crisis situtations and anger through empaty. |
| Related Sustainable Development Goals |
|
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | The concept of crisis and types of crisis | Kriz iletişimi ve Yönetimi E-ISBN 978-975-06-2971-6 AÖF Kitabı. Yazarlar Prof. Dr. Melek TÜZ (Ünite 3, 6) Prof. Dr. Gürkan HAŞİT (Ünite 1, 2) Prof. Dr. İsa İPÇİOĞLU (Ünite 4, 5) Prof. Dr. İdil KARADEMİRLİDAĞ SUHER (Ünite 7, 8) Editör Prof. Dr. Gürkan HAŞİT Sf.2-8. |
| 2 | Stages of crisis. Crisis management and internal-external factors | Tıp ve Sağlık Hukuku, Hakan Hakeri Seçkin 2024, ISBN. 978-975-02-7990-4 |
| 3 | Rights, duties, ethics and responsibilities in crisis management | Kriz iletişimi ve Yönetimi E-ISBN 978-975-06-2971-6 AÖF Kitabı.Sf 22-40. |
| 4 | Possible crises and crisis management with other institutions and third parties | Kriz iletişimi ve Yönetimi E-ISBN 978-975-06-2971-6 AÖF Kitabı.Sf 36-41. |
| 5 | Possible crises based on the departments of the Vocational School of Health Services-I | İletişim Donanımları ISBN 978-975-14-0886-0 Doğan CÜCELOĞLU |
| 6 | Possible crises based on the departments of the Vocational School of Health Services-II | Kriz Yönetimi,Richard Luecke-T.İş Bankası Kültür Yayınları,4.BaımISBN: 978-9944-88-243-9 |
| 7 | Recreating crisis examples as scenarios | |
| 8 | Midterm | |
| 9 | Anger - Anger management and stages | Kriminoloji,Timur Demirbaş, Seçkin 8.baskı ISBN978-975-02-9431-0 |
| 10 | Introducing control behaviors through role-play when exposed to the angry behavior of patients and their relatives | Our students prepare scenarios on anger management in response to angry words or behaviors they may encounter according to their departments. |
| 11 | Empathy. Understanding the crisis and anger of patients, their relatives, and third parties through empathy. | İletişim Donanımları ISBN 978-975-14-0886-0 DOĞAN CÜCELOĞLU |
| 12 | Circle of emotions - Communication. Crisis communication | İletişim Donanımları ISBN 978-975-14-0886-0 Doğan CÜCELOĞLU |
| 13 | Legal consequences, judicial, administrative and legal responsibilities in case of uncontrollable anger | Students will write scenarios of angry behavior they might encounter, based on their departments. Examples of news stories from the press and social media. |
| 14 | Learning from crisis management and anger management | Kriz iletişimi ve Yönetimi E-ISBN 978-975-06-2971-6 AÖF Kitabı.Sf 98-108. |
| 15 | Repetition of course topics and reinforcement of topics with sample crisis and anger scenarios. | With examples from news in the press and social media. |
| 16 | Final Exam |
| Course Notes/Textbooks | • Soykan, Çiğdem. Öfke ve Öfke yönetimi, Kriz dergisi, sayı:11, Ankara . • Işık Sayıl, Oğuz E. Berksun, Refia Palabıyıkoğlu, Halise Devrimci Özgüven, Çiğdem Soykan, Seda Haran, Kriz ve Krize Müdahale, Ankara Üniversitesi Psikiyatrik Kriz Uygulama ve Araştırma Merkezi Yayınları no:6 • Vergiliel Tüz, Melek, Kriz Yönetimi, Ankara (2014): Nobel. • Ertem, Mehmet, Yaşamın Psikososyal Yönetimi (2012), İstanbul: Sayfa Yayınları • Bahar, Emel, İletişim, Ankara (2012):Detay Yayıncılık. |
| Suggested Readings/Materials | 1. Çeşitli görsel materyal, film, videolar… |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
40
|
| Final Exam |
1
|
50
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
50
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
50
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
15
|
1
|
15
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
18
|
18
|
| Final Exam |
1
|
25
|
25
|
| Total |
90
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
|||||
|
1
|
2
|
3
|
4
|
5
|
|||
| 1 |
To have the required contemporary theoretical and practical knowledge in his/her field |
X
|
-
|
-
|
-
|
-
|
|
| 2 |
To use the material and technology related to his/her field, and make their maintenance, use the information and communication technologies at basic level |
X
|
-
|
-
|
-
|
-
|
|
| 3 |
To have the competency to recognize the problems in his/her field, analyze them, develop evidence-based solutions and have the ability to share their suggestions with others |
-
|
-
|
-
|
-
|
-
|
|
| 4 |
To be aware of legal responsibilities, conduct basic studies in her/his field independently |
-
|
-
|
-
|
-
|
-
|
|
| 5 |
To communicate with patients, relatives and colleagues properly, comprehensively, honestly and explicitly, transfer his/her thoughts and knowledge through written and oral communication |
-
|
X
|
-
|
-
|
-
|
|
| 6 |
To take responsibility as an active team member during the practices in his/her field |
-
|
-
|
-
|
-
|
-
|
|
| 7 |
To commentate and evaluate the scientific information with a critical approach by the help of knowledge gained in his/her field |
-
|
-
|
-
|
-
|
-
|
|
| 8 |
To comprehend the importance of lifelong learning, to determine and meet her/his learning needs, to develop herself/himself by monitoring the development in science and technology |
X
|
-
|
-
|
-
|
-
|
|
| 9 |
To act by considering the universal ethical values, social and cultural characteristics |
-
|
-
|
X
|
-
|
-
|
|
| 10 |
To know the concepts of occupational safety, patient safety, environmental protection and quality, and fulfill the requirements |
-
|
-
|
-
|
-
|
-
|
|
| 11 |
To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level |
-
|
-
|
-
|
-
|
-
|
|
| 12 |
To document the patient information by using medical terminology effectively and efficiently |
-
|
-
|
-
|
-
|
-
|
|
| 13 |
To determine the needs according to the requirements of the service and carry out activities for development in the field of medical documentation and secretariat |
-
|
-
|
-
|
-
|
-
|
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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