VOCATIONAL SCHOOL OF HEALTH SERVICES
Department of Medical Documentation and Secreteriat
TDS 203 | Course Introduction and Application Information
| Course Name |
Office Management I
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
TDS 203
|
Fall
|
2
|
4
|
4
|
5
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | - | |||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course to gain theoretical and practical knowledge in the following areas: To introduce the secretarial profession; to explain the necessity and the importance of the secretarial profession; to gain awareness of the profession; to ensure the organization of secretarial work and to make a business plan; to teach communication skills and enable them to use; to teach the technical secretariat and enable them to use; to gain necessary knowledge and skills to perform the steps of the corporate organization. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Secretary concept and characteristics, repertoire, communication techniques, work organization and business plan, corporate organization types, medical secretarial techniques. |
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Secretary Job Description Functions of the Secretary Job Secretary Types | Office management Secretarial Services Pages: 3-15 |
| 2 | Secretary Qualifications Professional Qualifications Personal Attributes | Office management Secretarial Services Pages: 24-39 |
| 3 | Repertoire Dictionary Information About Business Index Telephone directory Travel Information Card Catalog Secretary Handbook and Notepad Presentation: Self-Concept of the People's Party Communication Skills | Office management Secretarial Services Pages: 39-45 |
| 4 | Contact Description Communication Types communication within people Interpersonal Communication Communication with Patients Patient Communication with Children Individuals with health problems Contact Communication with elderly patients Close contact with patients Communication with Disabled Individuals | Public Relations and Communications Page: 49-53 Communication in Health Pages: 3-28 |
| 5 | Empathic Communication The Importance of Empathy in Health Care Special Situations Contact (Disasters, outbreaks, accidents) Private Status Protocol, Cautions Points Quizzes | Medical Documentation and Secretarial Pages: 6-9 Communication in Health Page: 28-34 |
| 6 | Role and Functions of the Secretary of the Management Process Planning, organization, coordination, execution, monitoring functions | Business plan Pages: 2-33 |
| 7 | Business plan Homework: Work Simplification | Business plan Pages: 2-33 |
| 8 | Midterm | |
| 9 | Definition and Scope of the organization Function Principles and Objectives of the Organization Benefits | Organizations Service Areas Pages: 3-9 Page: 23-33 |
| 10 | Types of Organizations Organization (Event) Management Processes Organization Service Areas Factors Affecting Organization Service Area Tools Used in Organizational Studies Factors affecting the selection of vehicles to be used in the organization Homework: ways to increase the performance of Meeting | Organizations Service Areas Page: 37-50 |
| 11 | Corporate Organization Definition, Aims, Structure, Stages Benefits and Features of Enterprise Organizations | Enterprise Organizations Pages: 6-23 |
| 12 | Corporate Organization Types 1 Opening - Groundbreaking Departure (Jubilee) - Welcome Seminar Conference Panel Meeting Dealer Meeting Open session Quizzes Paper: Contribution on the effective and efficient use of materials in one of the efficiency of the Secretariat repertoire | Enterprise Organizations Pages: 27-39 |
| 13 | Enterprise Organizations type 2 Introduction (Launch) Campaign Promotion sponsorships Road Show ceremonies Concert Tour Competition | Enterprise Organizations Pages: 44-58 |
| 14 | Medical Secretary Techniques | Medical Documentation and Secretarial Page: 251-267 |
| 15 | General Evaluation | |
| 16 | Final |
| Course Notes/Textbooks | T. C. The Ministry of Education (2011), Office Management Secretarial Services (346SBI049), Ankara Yatkın, A. to prone, Ü. N. (2010) .Halkl Relations and Communication, Ankara, 3. Printing MEGEP (2007), Public Relations and Organization Services Organization Service Area, Ankara MEGEP (2007), Office Management and Secretarial Work Plan, Ankara MEGEP (2011), Public Relations and Corporate Planning Services Organization (342pr0006), Ankara Professor Dr. Ataklı, A.; Asst. Assoc. Dr. Kaplan, A. (2016), Medical Documentation and Secretary, Ankara |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
16
|
5
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques |
1
|
10
|
| Portfolio | ||
| Homework / Assignments |
-
|
-
|
| Presentation / Jury |
1
|
20
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
35
|
| Total |
| Weighting of Semester Activities on the Final Grade |
65
|
|
| Weighting of End-of-Semester Activities on the Final Grade |
35
|
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
15
|
1
|
15
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
1
|
8
|
8
|
| Portfolio |
0
|
||
| Homework / Assignments |
-
|
-
|
0
|
| Presentation / Jury |
1
|
30
|
30
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
11
|
11
|
| Final Exam |
1
|
14
|
14
|
| Total |
110
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To have the required contemporary theoretical and practical knowledge in his/her field |
X | ||||
| 2 | To use the material and technology related to his/her field, and make their maintenance, use the information and communication technologies at basic level |
X | ||||
| 3 | To have the competency to recognize the problems in his/her field, analyze them, develop evidence-based solutions and have the ability to share their suggestions with others |
X | ||||
| 4 | To be aware of legal responsibilities, conduct basic studies in her/his field independently |
X | ||||
| 5 | To communicate with patients, relatives and colleagues properly, comprehensively, honestly and explicitly, transfer his/her thoughts and knowledge through written and oral communication |
X | ||||
| 6 | To take responsibility as an active team member during the practices in his/her field |
X | ||||
| 7 | To commentate and evaluate the scientific information with a critical approach by the help of knowledge gained in his/her field |
X | ||||
| 8 | To comprehend the importance of lifelong learning, to determine and meet her/his learning needs, to develop herself/himself by monitoring the development in science and technology |
X | ||||
| 9 | To act by considering the universal ethical values, social and cultural characteristics |
X | ||||
| 10 | To know the concepts of occupational safety, patient safety, environmental protection and quality, and fulfill the requirements |
X | ||||
| 11 | To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level |
X | ||||
| 12 | To document the patient information by using medical terminology effectively and efficiently |
X | ||||
| 13 | To determine the needs according to the requirements of the service and carry out activities for development in the field of medical documentation and secretariat |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
