VOCATIONAL SCHOOL OF HEALTH SERVICES
Department of Medical Documentation and Secreteriat
TDS 108 | Course Introduction and Application Information
| Course Name |
Secretariats Services
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
TDS 108
|
Spring
|
2
|
0
|
2
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | DiscussionGroup WorkLecture / Presentation | |||||
| Course Coordinator | ||||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | This course aims to enable students to gain professional awareness by understanding the necessity and importance of the secretarial profession; to provide training as secretaries who can solve problems, use initiatives and communicate effectively, in addition to performing secretarial services by gaining the knowledge and skill equipment required by basic secretarial and medical secretarial services, within the framework of professional ethics and social responsibility principles. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | This course covers the place and importance of the secretarial profession in business life; the main features to be had in fulfilling the secretarial profession; secretarial services; telephone conversation; meeting management, appointment arrangement; guest hosting; business trip arrangement; responsibilities to the manager; general definition of the medical secretarial profession; areas of study, duties and responsibilities, professional ethics and organization, professional image. |
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Secretarial Profession and Scope Aims and objectives of the course Concepts of profession and business Secretarial and definition Historical development of the secretarial profession in the world and in our country The place and importance of secretarial in business life Types of secretarial | Professional Secretarial and Office Applications: 5-19 Office Management Secretarial Services: 3-15 |
| 2 | Professional and Personal Qualifications of the Secretary- I Qualifications related to the level of knowledge and skills | Office Management Secretarial Services: 24-39 |
| 3 | Professional and Personal Qualities of the Secretary-II Personal qualities Should have attitude and behavioral characteristics External appearance | Office Management Secretarial Services: 39-45 |
| 4 | The Place and Function of the Secretary in the Management Process Planning, organization, coordination, execution, supervision functions Communication with the secretary and the manager Communication with the secretary and other employees | Professional Secretarial and Office Applications: 49-53 |
| 5 | Profession of Medical Secretary -I Definition and field of study Characteristics that distinguish the medical secretary from other types of secretarial Characteristics of the professional attitude and behavior of the medical secretary Cognitive and behavioral characteristics of the medical secretary Areas of duties and responsibilities of medical secretaries Interview with employees in the field | Medical Documentation and Secretarial: 6-9 |
| 6 | Profession of Medical Secretary-II Place of the medical secretary in the management process Rights and responsibilities of medical secretaries Relations of medical secretaries with medical personnel, patients and relatives of patients Communication with managers and other employees Professional problems and diseases | Professional Secretarial and Office Applications: 15-40/ |
| 7 | Midterm | |
| 8 | Secretarial Services-I Tools, Equipment and Equipment Used in Secretarial Services (Dictionary, fihrist, contacts, business card catalog, forms, etc.) | Professional Secretarial and Office Applications: 65-84 |
| 9 | Secretarial Services-II Business planning Time planning Working on an organizational sample | Organizational Service Areas Page:3-9 Page: 23-33 Business Plan Page: 2-33 |
| 10 | Secretarial Services-III Telephone Conversation Techniques Telephone conversation rules Telephone calling/ answering Receiving/ leaving messages Expressions that are appropriate and Deceptive in telephone conversations Protocol rules of telephone conversations Case studies | Professional Secretarial and Office Applications: 37-50 |
| 11 | Secretarial Services-IV Appointment Organization and Guest Reception Appointment Organization Appointment making appointment cancellation Appointment Organization of patient appointments Guest and Visitor Hospitality Guest, visitor reception and hospitality Reception and hospitality of disabled, unwanted and child visitors office hostess | Professional Secretarial and Office Applications: 64-83 |
| 12 | Secretarial Services-V Meeting Organization Meeting types and objectives Pre-meeting preparations Work to be done during the meeting Work to be done after the meeting | Corporate Organization : 27-39 |
| 13 | Secretarial Services-VI Business Trip Organization Preparations to be made before the business trip Preparation of the necessary documents for the business trip Duties and responsibilities of the secretary while the manager is on a business trip Duties and responsibilities of the secretary after the business trip Homework presentations | Professional Secretarial and Office Applications: 76-88 Corporate Organization:44-58 |
| 14 | Ethics, Quality, Professional Organization and Development in Secretarial Services The concept of ethics and ethical rules in secretarial services Personal development and lifelong learning Secretarial profession and quality Professional organization Professional and Image Homework presentations | Professional Secretarial and Office Applications: 91-97 |
| 15 | Course review Homework presentations | |
| 16 | Final Exam |
| Course Notes/Textbooks | |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
5
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
25
|
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
40
|
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
9
|
2
|
18
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
10
|
10
|
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
12
|
12
|
| Final Exam |
15
|
0
|
|
| Total |
72
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To have the required contemporary theoretical and practical knowledge in his/her field |
X | ||||
| 2 | To use the material and technology related to his/her field, and make their maintenance, use the information and communication technologies at basic level |
X | ||||
| 3 | To have the competency to recognize the problems in his/her field, analyze them, develop evidence-based solutions and have the ability to share their suggestions with others |
X | ||||
| 4 | To be aware of legal responsibilities, conduct basic studies in her/his field independently |
X | ||||
| 5 | To communicate with patients, relatives and colleagues properly, comprehensively, honestly and explicitly, transfer his/her thoughts and knowledge through written and oral communication |
X | ||||
| 6 | To take responsibility as an active team member during the practices in his/her field |
|||||
| 7 | To commentate and evaluate the scientific information with a critical approach by the help of knowledge gained in his/her field |
|||||
| 8 | To comprehend the importance of lifelong learning, to determine and meet her/his learning needs, to develop herself/himself by monitoring the development in science and technology |
|||||
| 9 | To act by considering the universal ethical values, social and cultural characteristics |
|||||
| 10 | To know the concepts of occupational safety, patient safety, environmental protection and quality, and fulfill the requirements |
|||||
| 11 | To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level |
|||||
| 12 | To document the patient information by using medical terminology effectively and efficiently |
|||||
| 13 | To determine the needs according to the requirements of the service and carry out activities for development in the field of medical documentation and secretariat |
X | ||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
