VOCATIONAL SCHOOL OF HEALTH SERVICES
Department of Physiotherapy| Course Name |
Communication in Health Services
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
TS 104
|
Fall/Spring
|
1
|
2
|
2
|
4
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | DiscussionGroup WorkCase StudyCritical feedbackLecture / PresentationField work/Application | |||||
| National Occupation Classification | - | |||||
| Course Coordinator | ||||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | This course aims to teach the students; the basic features of communication,; understand her/himself and the others and learn what to do to communicate effectively with people and patient |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | This course is about health workers’ communication skills. The subjects include open communication, verbal and nonverbal communication, empathy, active listening, communication with difficult patients and their relatives, team communication in the work environment, and ethical principles. |
| Related Sustainable Development Goals |
|
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
| Week | Subjects | Related Preparation |
| 1 | Introduction to the course Introduction to the communication | |
| 2 | Contexts of Communication Intrapersonal communication: Who am I? | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ss. 178-183 |
| 3 | Verbal Communication | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ss. 25-32. |
| 4 | Non-verbal communication | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ss. 25-32. |
| 5 | Perception & First impression Empathy | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları |
| 6 | Communication barriers | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları |
| 7 | Midterm | |
| 8 | Listening skills | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ss. 194-209. |
| 9 | Heathcare providers’ communication with patient and patient’s family – I | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları, ss. 188-245 |
| 10 | Healthcare providers’ communication with patient and patient’s family – II | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları, ss. 188-245 |
| 11 | Communication in special cases: Patients with special conditions | Sağlık Hizmetleri-Sağlıkta İletişim, MEB yayını www.megep.meb.gov.tr Demirel, Y. (2016) Sağlık Hizmetlerinde sağlıklı iletişim, Akademisyen tıp Kitabevi, ss.287-297 |
| 12 | Communication in special cases: Challenging situations | Demirel, Y. (2016) Sağlık Hizmetlerinde sağlıklı iletişim, Akademisyen tıp Kitabevi, ss.207-235 |
| 13 | Teamwork and Communication | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları, ss. 210-231 |
| 14 | Case study & discussion | |
| 15 | Semester Review | |
| 16 | Final exam |
| Course Notes/Textbooks | Marziye İlhan (2018) Sağlık çalışanlarının iletişimi, İstanbul: Beta Yayınları ISBN 978-605-242-138-3 |
| Suggested Readings/Materials | Demir, Yüksel, Sağlık Hizmetlerinde Sağlıklı İletişim (2016): Nobel Yayıncılık. ISBN: 978-605-994-275-1. Peter Hartley, Kişilerarası iletişim (Çev. Ülkü Doğanay ve bşk.) Ankara: İmge Kitabevi, 2010. ISBN 978-975-533-666-4 Marshall B. Rosenberg , Şiddetsiz iletişim: bir yaşam dili (Çev. Lalegül Hümaşah Ergun) İstanbul: Remzi Kitabevi, 2019. ISBN 978-975-14-1438-0 Doğan Cüceloğlu, Keşkesiz bir yaşam için iletişim donanımları. ISBN 975-14-0886-5 Üstün Dökmen, İletişim çatışmaları ve empati. ISBN 975-7397-20-2 Sağlık Hizmetleri-Sağlıkta İletişim, MEB yayını www.megep.meb.gov.tr |
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application |
1
|
40
|
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
10
|
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
15
|
| Final Exam |
1
|
25
|
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
75
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
25
|
| Total |
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
1
|
16
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
2
|
32
|
| Study Hours Out of Class |
14
|
1
|
14
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
15
|
15
|
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
18
|
18
|
| Final Exam |
1
|
25
|
25
|
| Total |
120
|
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
|||||
|
1
|
2
|
3
|
4
|
5
|
|||
| 1 |
Demonstrates up-to-date theoretical and practical knowledge required in the field and applies physiotherapy methods used in related diseases. |
-
|
-
|
-
|
-
|
-
|
|
| 2 |
Uses field-related tools, equipment, and technologies, maintains them properly, and utilizes basic information and communication technologies. |
-
|
-
|
-
|
-
|
-
|
|
| 3 |
Independently identifies problems related to the field, analyzes them through analytical and critical approaches, develops evidence-based solution proposals, and shares these proposals with others. |
-
|
X
|
-
|
-
|
-
|
|
| 4 |
Is aware of legal responsibilities and can independently carry out basic-level professional tasks in the field. |
-
|
-
|
X
|
-
|
-
|
|
| 5 |
Establishes accurate, clear, honest, and open communication with patients, patients’ relatives, and colleagues, and effectively conveys ideas and knowledge through written and verbal communication. |
-
|
-
|
-
|
X
|
-
|
|
| 6 |
Takes responsibility as an active team member in solving complex and unforeseen problems encountered in field-related practices. |
-
|
-
|
-
|
-
|
-
|
|
| 7 |
Uses acquired knowledge in the field to critically interpret and evaluate scientific data. |
-
|
-
|
-
|
-
|
-
|
|
| 8 |
Recognizes the importance of career management and lifelong learning; identifies and meets learning needs, and follows and effectively applies scientific and technological developments required by the profession. |
-
|
-
|
-
|
-
|
-
|
|
| 9 |
Acts in accordance with social, cultural, scientific, and universal ethical values; preserves and maintains the ethical principles and standards required by the profession at every stage. |
-
|
-
|
-
|
-
|
-
|
|
| 10 |
Has knowledge of occupational health and safety, environmental awareness, quality processes, and patient safety concepts, and fulfills their requirements. |
-
|
-
|
-
|
-
|
-
|
|
| 11 |
To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level |
-
|
-
|
-
|
-
|
-
|
|
| 12 |
Knows the legal obligations of the physiotherapy profession and, within this framework, performs physiotherapy practices under the supervision of relevant specialists and within the limits defined by professional legislation. |
-
|
-
|
-
|
-
|
-
|
|
| 13 |
Determines the roles of individuals under their responsibility within the treatment organization, makes appropriate planning, and manages these processes effectively. |
-
|
-
|
-
|
-
|
-
|
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
As Izmir University of Economics transforms into a world-class university, it also raises successful young people with global competence.
More..Izmir University of Economics produces qualified knowledge and competent technologies.
More..Izmir University of Economics sees producing social benefit as its reason for existence.
More..